Philosophy of Care


Woodstock Hospital has established core values for our staff, volunteers and physicians.  
These values are listed below. Our commitment to you is to have a caring and compassionate experience in a confidential environment.          

THE FOUR COMPONENTS OF SERVICE EXCELLENCE 

Caring & Compassion     

We respond to patients, visitors and peers with courtesy and respect.   
We do take time to care.       
We endeavor to provide a quiet environment.     
We know that we are here to help patients and their families.         

Communication       

We appreciate that patients need to understand and be understood.   
We treat everyone with respect.      
We respect our peers and the job they do.     
We develop and practice good phone etiquette.     
We are aware of a positive work environment and demonstrate a positive attitude.        

Commitment & Competence     

We actively participate as a team member in various settings.    
We reflect professionalism through appropriate attire.    
We actively pursue professionalism in our practice and area of work.            

Confidentiality  

We are aware of what information we are sharing: where, to whom and why.  
We only share information on "need to know" basis.     
We are aware of how to properly share confidential information.   
We protect patient privacy.                

Your feedback is valued and welcome. Please forward any comments or suggestions to info@wgh.on.ca 

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