Newsletter article covering new Emergency department at Hospital (PDF) - click to read

Woodstock Hospital offers Emergency services 24 hours a day, 7 days a week. On average we care for over 30,000 people every year. Approximately 50% of people admitted to hospital come through the Emergency Department. 

 Our patients needs come first and we will provide the best care we possibly can. During peak wait times, we thank you for your patience and understanding. If you have any questions during your emergency visit, please feel free to ask any member of our Emergency Services Team.




The Emergency Services Team

  • Is made up of specially trained doctors and nurses
  • Also includes Laboratory and Diagnostic Imaging staff, Respiratory Therapists, Physiotherapists,
  • Registration clerks, Discharge Planners, CCAC, porters, housekeeping and volunteers

Services We Provide

  • Triage – on arrival, you will be assessed by a certified Registered Nurse to  determine the level of  urgency/ severity of your condition
  • A full range of emergent, urgent and non urgent care for all age groups
  • Crisis Intervention
  • Referrals to specialists both in Woodstock General Hospital and other  hospitals should your condition require this
  • Health teaching/ Injury prevention to help you recover and understand your  illness

Please play an important role in your HEALTH care by providing us with the following accurate information.

  • Your Ontario Health Card (if you are out of province, bring your medical insurance information)
  • All of your prescription and non- prescription medications including  vitamins and herbal products.
  • An up to date medication list from your pharmacy
  • Important information about allergies or other medical conditions
  • Your extended/private health insurance in case you need to be admitted to hospital

Infection Prevention and Control

  • ALL patients and family members are to wash their hands on arrival to the Emergency waiting room and
  • Should repeat hand washing throughout their stay and upon leaving the Emergency department to go  home or be admitted
  • Hand wash dispensers are located through out the Emergency department and hospital
  • If you are coughing, you will be asked to apply a facemask and wash your hands
  • If you are coughing/ short of breath and have a fever, you will be isolated from others. You will be asked further questions regarding travel and exposure to others who are ill
  • Hand washing is the single most effective way of reducing the spread of infections

Other Important Information

  • If you have medical questions or are not sure whether you should come to the Emergency department, please call Tele health 1-800-797-0000.
  • Wait times to see the doctor are not provided over the phone. 
  • For your health and safety, you will be given an estimated wait time after you have been assessed by the Triage nurse.
  • Patients are not seen in order of arrival. The sickest patients will be seen first.
  • Should you have any concerns or your condition changes while you are waiting, it is very important for you to communicate this with any member of the Emergency Services Team.
  • There may be a fee for some supplies, and equipment. You will be advised of any charges in advance so you can make an informed decision.
  • Due to limited space and need for privacy, visitors are restricted to one per patient. Visitors are to stay in the treatment room with their family member or in the waiting room.
  • Your privacy is important! Your information will only be shared with those team members who are taking care of you. If you are worried about your privacy, please speak to your nurse or doctor.